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FACILITATORS
CCMC was co-founded by Francis Poole and Tien Nguyen, two leaders dedicated to transforming communication, crisis response, and organizational culture through trauma-informed and restorative practices.
Francis Poole
Francis Poole is a co-founder of CCMC and a respected leader in behavioral health, crisis intervention, and organizational development. With over a decade of experience in mental health, addiction services, and criminal justice systems, Francis has dedicated his career to empowering teams, strengthening organizations, and fostering resilient communities through communication and leadership.
Francis currently serves in leadership roles within both government and behavioral health services, where he specializes in crisis management, restorative practices, trauma-informed care, and staff development. He is a Certified SUDCC-III Counselor through CADTP, a CPI Crisis Prevention Intervention Trainer, and a Tier 2 Trainer in Collaborative Problem Solving.
His expertise includes de-escalation, organizational culture development, conflict resolution, and evidence-based leadership practices.
He holds a Bachelor’s degree in Sociology and a Master’s degree in Organizational Management from Ashford University. Whether facilitating training, responding to high-pressure situations, or mentoring leaders, Francis brings a calm, strategic, and compassionate approach focused on accountability, connection, and sustainable growth.
Tien Nguyen
Tien Nguyen is a co-founder of CCMC, a facilitator, and a transformative leader committed to helping individuals and organizations build stronger communication, healthier relationships, and safer communities. Rooted in the belief that connection creates change, Tien’s work centers on trauma-informed care, restorative practices, conflict resolution, and human-centered leadership.
With over a decade of lived experience and professional development, Tien has become a trusted voice in mediation, crisis response, and community building. He is a Certified Substance Use Disorder Counselor (SUDCC-II) through CADTP and has provided direct services to justice-impacted and unhoused populations. His approach integrates Motivational Interviewing (MI), Nonviolent Communication (NVC), and trauma-informed practices to create spaces where people feel heard, respected, and empowered.
Tien earned his Bachelor’s degree in Industrial Technology and Business Management from San Jose State University, where he developed a strong foundation in systems thinking and problem-solving. He brings that same mindset into his work today—helping organizations identify gaps, strengthen communication, and create solutions rooted in empathy, clarity, and action. His leadership philosophy is simple: “Create Space, Go for Connection, Together for Solutions.”
