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Welcome
At the core of every strong organization is the ability to communicate clearly, compassionately, and effectively—even in moments of crisis. Our training programs are designed to equip professionals with the tools they need to de-escalate conflict, foster trust, and create emotionally safe environments..
Services
Explore our crisis mediation training and organizational consultation services to enhance your team's performance and conflict resolution skills.
Training
Empower your team with specialized crisis mediation training programs tailored to your organization's unique needs and challenges.
Consultation
Our organizational consultation services offer expert guidance and strategies to optimize communication and improve organizational culture.
Customized Solutions
We provide customized solutions that address your specific situations, ensuring training that is applicable to improving crisis mediation and communication skills within your organization
What is Crisis Mediation Training?
Crisis Mediation provides evidence-informed training designed to enhance the capacity of professionals to effectively respond to individuals in crisis. Our approach integrates principles of Nonviolent Communication (NVC), Motivational Interviewing (MI), and Trauma-Informed Care to promote safety, empathy, and constructive resolution in high-stress interactions.
Our programs emphasize:
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Assessment of antecedents and contributing factors leading to crisis behavior
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Utilization of de-escalation strategies that prioritize safety and psychological stability
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Development of communication skills that foster trust, respect, and collaboration
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Promotion of self-awareness, professional boundaries, and emotional regulation among responders
Crisis Mediation trainings are designed for human services, behavioral health, education, and healthcare professionals seeking to strengthen their clinical communication skills and improve outcomes for individuals experiencing distress.
CO-FOUNDERS
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Tien Nguyen is a transformative leader, facilitator, and co-founder of CCMC, a start-up rooted in the belief that strong communication is the foundation of healing, safety, and meaningful change. Drawing from over a decade of lived experience and professional development, Tien has become a trusted voice in the fields of conflict resolution, trauma-informed care, and restorative community building.
Tien leads teams with intention, designs innovative programs, and facilitates mediations to ensure that all voices are heard and needs are expressed. His leadership style is grounded in empathy, empowerment, and the belief that systems change begins with human connection.
Tien is a Certified Substance Use Disorder Counselor (SUDCC-II) through CADTP, and has delivered direct services to justice-impacted and unhoused individuals. His approach integrates clinical experience with holistic healing modalities such as Nonviolent Communication (NVC), Motivational Interviewing (MI), and trauma-informed yoga.
Tien earned his Bachelor’s degree in Industrial Technology and Business Management from San Jose State University, where his training in systems thinking and problem-solving laid the foundation for his passion for human-centered design. That background fuels his ability to identify gaps, build bridges, and create solutions that restore dignity and agency to individuals and communities.
Tien channels all of these experiences to help organizations and individuals build communication practices that are rooted in clarity, compassion, and action. Whether he's facilitating dialogue, leading a training, or supporting a crisis response, Tien shows up with one core goal: to help people connect—with themselves, with each other, and with the change they wish to create. He leads with this model in mind, “Create Space, Go for Connection, Together for Solutions”.
Francis Poole is a co-founder of CCMC and the author of *CCMC – Confidence + Competencies = Mindset Change* and a respected leader in behavioral health, crisis intervention, and organizational development. With over a decade of experience in mental health and addiction services, Francis has built a career focused on transforming systems, empowering teams, and fostering resilient communities.
He has served in pivotal leadership roles, including Program Director at Center Point Inc., where he successfully led the Integrated Substance Use Disorder Treatment Program at Solano Prison. In this role, Francis spearheaded staff development initiatives, enhanced operational efficiency, and forged collaborative partnerships with state agencies and correctional institutions.
Francis holds a Bachelor's degree in Sociology and a Master’s degree in Organizational Management from Ashford University. He is certified as a SUDCC-III Counselor through CADTP, and holds advanced credentials as a CPI (Crisis Prevention Intervention) Trainer and Tier 2 Trainer in Collaborative Problem Solving. His expertise spans trauma-informed care, restorative practices, crisis management, and high-stakes decision-making.
Whether leading multidisciplinary teams, responding to critical incidents, or facilitating professional training, Francis brings a calm, strategic presence rooted in empathy, accountability, and evidence-based practices. His leadership has consistently resulted in improved program outcomes, safer environments, and more connected organizational cultures.
